Choose by material and project size. For general wood, leather, paper, and craft engraving, K15 Pro, A1 Pro, X1, and X1 Pro are good diode laser options. For acrylic cutting and larger sheets, choose C1 CO2. For compact high-speed marking, choose Z3. For metal marking, choose Z12 or Z11 fiber. For UV-sensitive or delicate materials, choose G2 UV.

• Diode laser: good for wood, leather, paper, coated metal, and many craft materials.
• CO2 laser: stronger for acrylic, wood cutting, packaging, signs, and larger sheet work.
• UV laser: good for fine marking on glass-like, plastic, and delicate surfaces.
• Fiber laser: built for metal marking and professional metal engraving.
• Galvo laser: fast marking with a compact working style, ideal for small objects and repeated jobs.

Most diode laser machines can use CutLabX, LightBurn, or LaserGRBL depending on your workflow. Z3 uses its dedicated Engraver workflow. G2 uses Sapphire/SapphireMark. Fiber laser machines may use BSL or LightBurn depending on configuration. Always download the software package that matches your exact model.

You can check the software page, tutorials, user guides, and product pages for setup information. If you still need help, contact Carverall support with your order number, machine model, and a short description of the issue. For every problems, you can email to akon@carverall.com. Mr Akon will forward your demand to correct person.

• Your order number and machine model.
• Photos or videos showing the issue.
• Your software name, computer system, and connection method.
• The material and parameter settings you used.

Carverall provides after-sale support and 1-3 years warranty help for eligible orders. Warranty coverage depends on the product, purchase channel, order date, and issue type. Damage caused by misuse, unsafe materials, unauthorized modification, or improper operation may not be covered.

You can contact Carverall through the contact page, online chat, WhatsApp, or email. For faster help, include your order number and machine model in the first message.

Available checkout methods may include credit cards, PayPal, local payment methods, installment options, and manual bank transfer. The final options shown at checkout depend on your location and Shopify payment availability.

Yes, bank transfer is available at checkout, you can place the order and complete payment using the bank details provided. After payment done, please send the bank slip to carverall team, orders paid by bank transfer are normally processed after payment is confirmed.

Installment payment options depend on your country, currency, and the providers enabled in checkout. We support Klarna, Afterpay, Affirm, or other installment options are available, they will appear during checkout.

Payment can be declined because of card limits, bank risk checks, billing address mismatch, unsupported country, or payment provider restrictions. Try another payment method or contact your bank for confirmation.

Delivery time depends on your destination, product availability, warehouse location, and shipping method. Usually Standard shipping takes about 7-12days, and expedite shipping will take about 5-7days, After your order ships, you will receive tracking information by email.

You can track your order using the tracking link sent by email. You can also use the order tracking page if available, or contact support with your order number.

Taxes, duties, and import fees depend on your country and local customs rules. If taxes or duties are not collected at checkout, they may be charged by the carrier or customs authority before delivery.

Contact us as soon as possible if you need to change the address. Once an order has shipped, address changes may no longer be possible or may require carrier approval.

If you need to return an item, contact support first with your order number and reason for return. The item should usually be in eligible condition with original packaging and accessories unless the issue is caused by product defect or shipping damage.

Exchange requests are reviewed based on product condition, inventory, order status, and the reason for exchange. Contact support before sending any item back.

Please take photos of the outer box, inner packaging, damaged product, and shipping label. Contact us as soon as possible so we can help review the case with the carrier or arrange support.

Return shipping responsibility depends on the reason for return and the final store policy. If the return is caused by customer preference, return shipping may be paid by the customer. If the issue is confirmed as a product or shipping problem, support will guide the next step.