The Z12-50W Relief model is incredible! I engraved a Koi fish on solid brass, and the 3D depth is stunning. It smoothly carved away layers, creating tactile textures and unbelievable scale details.
Contact us for current promotions and eligibility details.
Free shipping is available on eligible orders. Secure payment options are shown at checkout.
Schools, government organizations and NGOs can contact us for a formal quotation.
Returns and warranty service are subject to the applicable Carverall policies.
The Carverall Z15 is a compact 5W fiber laser engraver designed for precise marking on metal, plastic, coated materials, and selected hard surfaces. Its 1064nm infrared fiber laser, dual red light focusing, and compact desktop design make it a practical option for creators, workshops, jewelry makers, tool marking, and small business personalization.
| Model | Z15 |
| Laser Wavelength | 1064nm |
| Laser Power | Infrared Fiber 5W |
| Focusing Mode | Dual Red Light Focusing |
| Engraving Area | 90 x 90 mm |
| Engraving Precision | 0.001 mm |
| Engraving Speed | 10000 mm/s |
| Object Height | 42 mm base / 172 mm with heighten module |
| Cooling Method | Integrated Air Cooling |
| Connection | USB Wired |
| Supported Software | BslApp / LightBurn |
| Product Weight | 4 kg |
| Product Dimensions | 270 x 200 x 360 mm |
| Material | Metal + ABS |















At CarverAll, we place great emphasis on product quality and customer satisfaction. We want you to be happy with your purchase. However, if you are not completely satisfied for any reason, please refer to our return and refund policy outlined below.
This return policy applies exclusively to purchases made directly through the official CarverAll website (hereinafter referred to as CarverAll).
Products purchased through authorized resellers or other sales platforms are subject to their respective policies. Please contact the reseller or platform for further information.
A return request can be made within 30 calendar days of receiving the goods.
The return shipment must be made within 30 calendar days of submitting the return request. After this period, your return request will be automatically canceled without prior notice.
To be eligible for a return, products must be in the same condition as you received them (unused, complete, with all tags attached, and in the original packaging). Upon arrival, the return will be inspected.
To initiate a return, please first send your return request to our official customer service at support@carverall.com. The email must include:
Our customer service will process your request within 2 working days and contact you to discuss the further return process once your return request has been received.
Once the return request is confirmed and approved, we ask that you send the products in the original packaging. You will receive the corresponding return address from our customer service.
Upon arrival of the return to our center, a quality control check will be carried out. Please stay in touch with us and check your emails regularly to ensure we have received the returned products.
| Package Status | Product Category | Service Fee* |
|---|---|---|
| Unopened | Machine | 5% |
| Unopened | Accessory | 5% |
| Opened, Unused | Machine | 15% |
| Opened, Unused | Accessory | 20% |
| Opened, Used | Machine | 30% |
| Opened, Used | Accessory | 20% |
We strive to process and deliver your orders efficiently and promptly. If you wish to cancel an order, please contact us within 2 hours of placing your order to arrange a cancellation. If your order exceeds the 2-hour period:
We may update this policy at any time. The "Last Updated" date at the top shows the effective date. Your continued use of our services after the update means you accept the new policy.
CarverAll reserves the right to interpret this policy.
Effective Date: April 1, 2025
Carverall products are shipped directly from our facility located in Dongguan, Guangdong, China. Currently, we do not have overseas warehouses, so all orders will be fulfilled and shipped from our primary location in China.
We use reliable international courier services to ensure that your order arrives safely and promptly. Available shipping methods include standard and expedited shipping options. The specific shipping choices will be presented at checkout based on your delivery address.
Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons or promotional events. Once your order has been processed, you will receive a confirmation email with tracking information. Attention: Please note that the processing time is included in the shipping time.
Delivery times vary based on the shipping destination and selected shipping method. Below are the estimated delivery times(Calendar days):
Please be aware that these are estimated delivery times and may be affected by customs delays, local holidays, and other unforeseen circumstances.
| Region / Country | Standard Shipping | Express Shipping | Delivery Time |
|---|---|---|---|
| United Kingdom, United States, Austria, Macau SAR, Oman, Pakistan, Jordan, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Hong Kong SAR, Hungary, India, Italy, Mexico, Netherlands, Norway, Portugal, Russia, Singapore, South Africa, Spain, Taiwan, Thailand, Turkey, Ukraine, Vietnam, Argentina, Australia, Colombia, Greece, Kuwait, New Zealand, Peru, South Korea, United Arab Emirates | Free on orders over $50 Otherwise calculated at checkout |
+$50 (Optional) | Standard: 7–15days Express: 3–8 days |
| Other Countries | $15 flat rate Free on orders over $300 |
+$50 (Optional) | Standard: 7–15days Express: 3–8 days |
*Delivery times may vary due to customs clearance or local logistics delays.
Most of our machines are stocked in warehouses located in the United States and the European Union. In most cases, customer orders will be shipped from the nearest regional warehouse. Therefore, customers located in the United States and EU member states generally do not need to pay customs duties when purchasing a machine.
For orders from other countries, shipments will usually be dispatched from our warehouse in China. In such cases, customs duties and any related import taxes may apply and will be the responsibility of the customer.
In the event that a product is temporarily out of stock in our U.S. or EU warehouses, the order may also be shipped from China. Under these circumstances, customers in EU countries may be required to pay the applicable customs duties. Please rest assured that we will contact you in advance to discuss any potential tax issues before the order is shipped.
In most cases, we declare a lower value for the shipment. If you have any specific requirements regarding the declared value, please make sure to contact us before the goods are dispatched.
If you require any further assistance, please feel free to contact us.
Email: Linsen@carverall.com
Please ensure that your shipping address is correct before completing your order. If you need to modify your shipping address, please contact us at Linsen@carverall.com within 48 hours of your purchase. If your order has already been shipped, we may be unable to change the shipping address.
Once your order has shipped, you will receive a confirmation email containing a tracking number. Via our Tracking App: (https://carverall.com/apps/parcelpanel), you can use this tracking number to monitor the status of your shipment.
If you have any questions or concerns regarding your shipment, including delays or lost packages, please contact our customer support team at Linsen@carverall.com. We are here to help!
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Made for makers. Built for what comes next.