Carverall Z12 Fiber Laser Engraver for Metal & Plastic
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Return & Refund
Last Updated: April 1, 2025
At CarverAll, we place great emphasis on product quality and customer satisfaction. We want you to be happy with your purchase. However, if you are not completely satisfied for any reason, please refer to our return and refund policy outlined below.
Scope
This return policy applies exclusively to purchases made directly through the official CarverAll website (hereinafter referred to as CarverAll).
Products purchased through authorized resellers or other sales platforms are subject to their respective policies. Please contact the reseller or platform for further information.
Return Period
A return request can be made within 30 calendar days of receiving the goods.
The return shipment must be made within 30 calendar days of submitting the return request. After this period, your return request will be automatically canceled without prior notice.
Returnable Items
To be eligible for a return, products must be in the same condition as you received them (unused, complete, with all tags attached, and in the original packaging). Upon arrival, the return will be inspected.
Special Cases
- Damaged, Defective, or Incorrect Items: If you receive a product that is damaged, defective, or not what you ordered during transport, please contact our customer service within the specified 30-day return period to arrange a return or exchange. In such cases, CarverAll will cover all return and replacement shipping costs.
- Damage Due to Improper Handling: Products damaged due to improper handling or unauthorized disassembly and/or malfunctioning are excluded from the return. In such cases, the return request will be rejected. However, you can contact our Customer Support Team at support@carverall.com for repair support.
- Missing Accessories or Packaging: For a successful return, the product must be returned with all accessories, possible gifts, and original packaging. Otherwise, the return will be rejected or a reduced refund.
- Bundle Offers: For bundle offers containing discounted products, returns and refunds are only possible for the entire bundle. It is not allowed to return individual products from a bundle offer separately.
- Materials and After-Sales Parts: Due to transportation issues, materials and after-sales parts are excluded from the return.
Return Procedure
To initiate a return, please first send your return request to our official customer service at support@carverall.com. The email must include:
- The original order number and the exact name of the products to be returned;
- A brief reason for the return, such as a change of mind, along with clear evidence (e.g., screenshots, photos, or videos, and, if applicable, operation log files).
Our customer service will process your request within 2 working days and contact you to discuss the further return process once your return request has been received.
Once the return request is confirmed and approved, we ask that you send the products in the original packaging. You will receive the corresponding return address from our customer service.
Upon arrival of the return to our center, a quality control check will be carried out. Please stay in touch with us and check your emails regularly to ensure we have received the returned products.
Notes on Packaging and Shipping
- Each return must first be confirmed and checked by our customer service. Unauthorized returns may be rejected. You could also be liable for the loss of returned products.
- Each return must be sent to the return address provided by our customer service, otherwise, you may be liable for the loss of returned products. Besides, the freight cost must be pre-paid, we do not accept any packages by freight collect.
- To avoid damage during transport, all returned products must be packed in the original box and original packaging materials. Please reuse the box and packaging materials in which you received the goods.
- If you return the products, please choose a trackable shipping method and provide us with a valid tracking number. Please monitor the shipment status closely, as CarverAll is not responsible for lost packages sent via external carriers.
Return Address
- Address: Room 1701, Unit 1, Building 1, Industrial West Road 9, Songshan Lake, Dongguan, Guangdong, China
Refund
- Refund Timeframe: Refunds will be processed within 7 business days after receiving and inspecting the returned products. The bank then completes the rest of the refund process. It may take up to 7 days for the amount to be credited back to your original payment account.
- Refund Amount: A service fee and return shipping will be incurred for returning non-defective products. Please consult the table below for the service fee amounts.
| Package Status | Product Category | Service Fee* |
|---|---|---|
| Unopened | Machine | 5% |
| Unopened | Accessory | 5% |
| Opened, Unused | Machine | 15% |
| Opened, Unused | Accessory | 20% |
| Opened, Used | Machine | 30% |
| Opened, Used | Accessory | 20% |
Refund Amount and Account Notes
- PayPal and credit card issuers charge certain bank fees, which may affect the final amount you receive.
- Currently, we can only issue refunds to the original payment account used for the purchase. If you wish to redirect the amount to another account, please contact your bank directly for more information.
Order Cancellation
We strive to process and deliver your orders efficiently and promptly. If you wish to cancel an order, please contact us within 2 hours of placing your order to arrange a cancellation. If your order exceeds the 2-hour period:
- In-stock items may already be undergoing internal processing, handed over to a carrier, or in transit, and therefore can no longer be canceled.
- For pre-order items, if you wish to cancel your pre-order before shipping for other reasons, please contact our customer service. We will do our best to assist you.
Notes on Failed Cancellation
- If it is too late to cancel your order, please contact our customer service immediately upon receipt of the package to initiate a return and refund request.
- Please do not file a dispute or chargeback. Such actions can lead to an extended review by the credit card issuer and prolong the refund process by up to 90 days.
- Please avoid refusing the package by not paying customs fees or refusing to sign for it. Such actions can result in the package being returned, destroyed, or lost. In such cases, all incurred customs, shipping, and other fees will be deducted from the total refund amount.
Amendment
We may update this policy at any time. The "Last Updated" date at the top shows the effective date. Your continued use of our services after the update means you accept the new policy.
CarverAll reserves the right to interpret this policy.
Product Overview
Carverall Z12 fiber laser engraver is a 1064nm galvo fiber laser engraving machine designed for metal marking, deep engraving, and selected plastic engraving. It is available in 20W, 30W, and 50W configurations, with product options also listing a 60W MOPA version. The Z12 is suitable for workshops, labs, customization businesses, industrial marking, and professional users who need precise engraving on metals and hard materials.
The Z12 combines a RAYCUS fiber laser source, high-speed galvo scanning system, electric Z-axis lifting, dual lens marking area options, and compatibility with EZCAD2 and LightBurn. It is designed for engraving stainless steel, aluminum, brass, copper, gold, silver, coated metals, anodized aluminum, selected engineering plastics, leather, and other compatible materials.
Key Features
- 1064nm fiber laser source: Designed for metal engraving, industrial marking, and selected non-metal material applications.
- Multiple laser power options: Available in 20W, 30W, and 50W configurations, with product options also listing 60W MOPA.
- RAYCUS laser source: Listed fiber laser source designed for stable professional engraving workflows.
- High-speed galvo system: Supports engraving speeds from 0 to 15,000 mm/s for efficient marking and production tasks.
- Electric Z-axis lifting: Allows fast height adjustment and focusing for materials with different thicknesses.
- Dual marking area options: Supports 15 × 15 cm and 20 × 20 cm field lens configurations.
- Rotary engraving support: Compatible with rotary use, including MD18 rotary chuck options for cylindrical objects.
- 90-degree rotating vertical arm: Helps support flexible engraving angles for large, heavy, or irregular objects.
Applications
The Carverall Z12 fiber laser engraver is designed for metal marking, logo engraving, serial number marking, industrial part identification, jewelry engraving, tool marking, tumbler engraving, cylindrical object engraving, and professional customization. It can be used for stainless steel, aluminum, brass, copper, gold, silver, coated metals, anodized aluminum, and selected hard plastics.
The Z12 can also work with some non-metal materials such as leather and hard plastics. With rotary support, it can engrave cylindrical and round objects such as rings, pipes, tumblers, tubes, and metal components. Actual results depend on material type, surface finish, laser power, lens selection, focus, engraving speed, and software settings.
Technical Specifications
| Model | Carverall Z12 |
|---|---|
| Product Type | Fiber laser engraver and galvo laser marking system |
| Laser Source | RAYCUS |
| Laser Power | 20W / 30W / 50W; 60W MOPA |
| Laser Wavelength | 1064nm |
| Spot Size | 45µm with 15 × 15 cm field lens; 65µm with 20 × 20 cm field lens |
| Engraving Accuracy | 0.01mm |
| Engraving Speed | 0-15,000 mm/s |
| Marking Area | 15 × 15 cm / 20 × 20 cm |
| Machine Dimension | 38 × 27 × 56 cm |
| Net Weight | 11 kg |
| Electric Lifting | Electric Z-axis lifting system |
| Positioning | Dual red-dot positioning |
| Rotary Support | Yes |
| Software | EZCAD2 and LightBurn |
| System Support | EZCAD2 compatible with Windows XP, Vista, 7, 8, 10; LightBurn compatible with Mac and Windows with license purchase |
| Supported Graphic Formats | BMP, GIF, JPG, JPEG, DXF, DST, AI, TGA, PNG, TIF, TIFF, SVG, G-CODE, PLT, and related formats |
| Compatible Materials | All metals and some non-metal materials such as leather and hard plastics |
| Listed Metal Materials | Stainless steel, aluminum, brass, copper, gold, silver, coated metals, anodized aluminum |
| Optional Rotary | With MD18 rotary chuck or without rotary, depending on selected product option |
What’s Included
- Carverall Z12 fiber laser engraver
- Two Laser F-theta lens
- Foot pedal controller
- MD18 rotary chuck if the rotary option is selected
- Product documentation and setup materials supplied with the official package
Software Compatibility
The Carverall Z12 supports EZCAD2 and LightBurn for fiber laser engraving workflows. EZCAD2 is listed as compatible with Windows XP, Vista, 7, 8, and 10. LightBurn is listed as compatible with Mac and Windows, with a license purchase required.
The Z12 supports a wide range of graphic formats, including BMP, GIF, JPG, JPEG, DXF, DST, AI, TGA, PNG, TIF, TIFF, SVG, G-CODE, and PLT. This makes it suitable for vector marking, bitmap engraving, logo marking, serial numbers, part identification, and custom design workflows.
FAQ
What type of laser engraver is the Carverall Z12?
The Carverall Z12 is a 1064nm fiber laser engraver and galvo laser marking system designed mainly for metal engraving and marking.
What materials can the Z12 engrave?
The Z12 can engrave all metals and selected non-metal materials such as leather and hard plastics. Listed materials include stainless steel, aluminum, brass, copper, gold, silver, coated metals, anodized aluminum, and certain engineering plastics.
What laser power options are available for the Z12?
The product specifications list 20W, 30W, and 50W configurations. The product option selector also lists a 60W MOPA version.
Does the Z12 support rotary engraving?
Yes. The Z12 supports rotary engraving and is available with an MD18 rotary chuck option for cylindrical objects such as rings, pipes, tumblers, tubes, and metal components.
What marking area does the Z12 support?
The Z12 supports 15 × 15 cm and 20 × 20 cm marking area options, depending on the field lens configuration.
What software does the Z12 support?
The Z12 supports EZCAD2 and LightBurn. EZCAD2 is listed for Windows systems, while LightBurn is listed for Mac and Windows with a license purchase required.
Last Updated: April 1, 2025
At CarverAll, we place great emphasis on product quality and customer satisfaction. We want you to be happy with your purchase. However, if you are not completely satisfied for any reason, please refer to our return and refund policy outlined below.
Scope
This return policy applies exclusively to purchases made directly through the official CarverAll website (hereinafter referred to as CarverAll).
Products purchased through authorized resellers or other sales platforms are subject to their respective policies. Please contact the reseller or platform for further information.
Return Period
A return request can be made within 30 calendar days of receiving the goods.
The return shipment must be made within 30 calendar days of submitting the return request. After this period, your return request will be automatically canceled without prior notice.
Returnable Items
To be eligible for a return, products must be in the same condition as you received them (unused, complete, with all tags attached, and in the original packaging). Upon arrival, the return will be inspected.
Special Cases
- Damaged, Defective, or Incorrect Items: If you receive a product that is damaged, defective, or not what you ordered during transport, please contact our customer service within the specified 30-day return period to arrange a return or exchange. In such cases, CarverAll will cover all return and replacement shipping costs.
- Damage Due to Improper Handling: Products damaged due to improper handling or unauthorized disassembly and/or malfunctioning are excluded from the return. In such cases, the return request will be rejected. However, you can contact our Customer Support Team at support@carverall.com for repair support.
- Missing Accessories or Packaging: For a successful return, the product must be returned with all accessories, possible gifts, and original packaging. Otherwise, the return will be rejected or a reduced refund.
- Bundle Offers: For bundle offers containing discounted products, returns and refunds are only possible for the entire bundle. It is not allowed to return individual products from a bundle offer separately.
- Materials and After-Sales Parts: Due to transportation issues, materials and after-sales parts are excluded from the return.
Return Procedure
To initiate a return, please first send your return request to our official customer service at support@carverall.com. The email must include:
- The original order number and the exact name of the products to be returned;
- A brief reason for the return, such as a change of mind, along with clear evidence (e.g., screenshots, photos, or videos, and, if applicable, operation log files).
Our customer service will process your request within 2 working days and contact you to discuss the further return process once your return request has been received.
Once the return request is confirmed and approved, we ask that you send the products in the original packaging. You will receive the corresponding return address from our customer service.
Upon arrival of the return to our center, a quality control check will be carried out. Please stay in touch with us and check your emails regularly to ensure we have received the returned products.
Notes on Packaging and Shipping
- Each return must first be confirmed and checked by our customer service. Unauthorized returns may be rejected. You could also be liable for the loss of returned products.
- Each return must be sent to the return address provided by our customer service, otherwise, you may be liable for the loss of returned products. Besides, the freight cost must be pre-paid, we do not accept any packages by freight collect.
- To avoid damage during transport, all returned products must be packed in the original box and original packaging materials. Please reuse the box and packaging materials in which you received the goods.
- If you return the products, please choose a trackable shipping method and provide us with a valid tracking number. Please monitor the shipment status closely, as CarverAll is not responsible for lost packages sent via external carriers.
Return Address
- Address: Room 1701, Unit 1, Building 1, Industrial West Road 9, Songshan Lake, Dongguan, Guangdong, China
Refund
- Refund Timeframe: Refunds will be processed within 7 business days after receiving and inspecting the returned products. The bank then completes the rest of the refund process. It may take up to 7 days for the amount to be credited back to your original payment account.
- Refund Amount: A service fee and return shipping will be incurred for returning non-defective products. Please consult the table below for the service fee amounts.
| Package Status | Product Category | Service Fee* |
|---|---|---|
| Unopened | Machine | 5% |
| Unopened | Accessory | 5% |
| Opened, Unused | Machine | 15% |
| Opened, Unused | Accessory | 20% |
| Opened, Used | Machine | 30% |
| Opened, Used | Accessory | 20% |
Refund Amount and Account Notes
- PayPal and credit card issuers charge certain bank fees, which may affect the final amount you receive.
- Currently, we can only issue refunds to the original payment account used for the purchase. If you wish to redirect the amount to another account, please contact your bank directly for more information.
Order Cancellation
We strive to process and deliver your orders efficiently and promptly. If you wish to cancel an order, please contact us within 2 hours of placing your order to arrange a cancellation. If your order exceeds the 2-hour period:
- In-stock items may already be undergoing internal processing, handed over to a carrier, or in transit, and therefore can no longer be canceled.
- For pre-order items, if you wish to cancel your pre-order before shipping for other reasons, please contact our customer service. We will do our best to assist you.
Notes on Failed Cancellation
- If it is too late to cancel your order, please contact our customer service immediately upon receipt of the package to initiate a return and refund request.
- Please do not file a dispute or chargeback. Such actions can lead to an extended review by the credit card issuer and prolong the refund process by up to 90 days.
- Please avoid refusing the package by not paying customs fees or refusing to sign for it. Such actions can result in the package being returned, destroyed, or lost. In such cases, all incurred customs, shipping, and other fees will be deducted from the total refund amount.
Amendment
We may update this policy at any time. The "Last Updated" date at the top shows the effective date. Your continued use of our services after the update means you accept the new policy.
CarverAll reserves the right to interpret this policy.
Effective Date: April 1, 2025
1. Shipping Origin
Carverall products are shipped directly from our facility located in Dongguan, Guangdong, China. Currently, we do not have overseas warehouses, so all orders will be fulfilled and shipped from our primary location in China.
2. Shipping Methods
We use reliable international courier services to ensure that your order arrives safely and promptly. Available shipping methods include standard and expedited shipping options. The specific shipping choices will be presented at checkout based on your delivery address.
3. Processing Time
Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons or promotional events. Once your order has been processed, you will receive a confirmation email with tracking information. Attention: Please note that the processing time is included in the shipping time.
4. Delivery Time
Delivery times vary based on the shipping destination and selected shipping method. Below are the estimated delivery times(Calendar days):
- Standard Shipping:7 to 15Days
- Expedited Shipping: 3to 8Days
Please be aware that these are estimated delivery times and may be affected by customs delays, local holidays, and other unforeseen circumstances.
5. Shipping Costs
- Standard Shipping: Free shipping.
- Expedited Shipping: $50 per shipment
Shipping Details
| Region / Country | Standard Shipping | Express Shipping | Delivery Time |
|---|---|---|---|
| United Kingdom, United States, Austria, Macau SAR, Oman, Pakistan, Jordan, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Hong Kong SAR, Hungary, India, Italy, Mexico, Netherlands, Norway, Portugal, Russia, Singapore, South Africa, Spain, Taiwan, Thailand, Turkey, Ukraine, Vietnam, Argentina, Australia, Colombia, Greece, Kuwait, New Zealand, Peru, South Korea, United Arab Emirates | Free on orders over $50 Otherwise calculated at checkout |
+$50 (Optional) | Standard: 7–15days Express: 3–8 days |
| Other Countries | $15 flat rate Free on orders over $300 |
+$50 (Optional) | Standard: 7–15days Express: 3–8 days |
*Delivery times may vary due to customs clearance or local logistics delays.
6. Customs and Duties
Most of our machines are stocked in warehouses located in the United States and the European Union. In most cases, customer orders will be shipped from the nearest regional warehouse. Therefore, customers located in the United States and EU member states generally do not need to pay customs duties when purchasing a machine.
For orders from other countries, shipments will usually be dispatched from our warehouse in China. In such cases, customs duties and any related import taxes may apply and will be the responsibility of the customer.
In the event that a product is temporarily out of stock in our U.S. or EU warehouses, the order may also be shipped from China. Under these circumstances, customers in EU countries may be required to pay the applicable customs duties. Please rest assured that we will contact you in advance to discuss any potential tax issues before the order is shipped.
In most cases, we declare a lower value for the shipment. If you have any specific requirements regarding the declared value, please make sure to contact us before the goods are dispatched.
If you require any further assistance, please feel free to contact us.
Email: Linsen@carverall.com
7. Address Changes
Please ensure that your shipping address is correct before completing your order. If you need to modify your shipping address, please contact us at Linsen@carverall.com within 48 hours of your purchase. If your order has already been shipped, we may be unable to change the shipping address.
8. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number. Via our Tracking App: (https://carverall.com/apps/parcelpanel), you can use this tracking number to monitor the status of your shipment.
9. Issues with Your Shipment
If you have any questions or concerns regarding your shipment, including delays or lost packages, please contact our customer support team at Linsen@carverall.com. We are here to help!
10. Policy Changes
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
