12 Pieces Basswood Sheets | 2mm thickness
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Return & Refund
Last Updated: April 1, 2025
At CarverAll, we place great emphasis on product quality and customer satisfaction. We want you to be happy with your purchase. However, if you are not completely satisfied for any reason, please refer to our return and refund policy outlined below.
Scope
This return policy applies exclusively to purchases made directly through the official CarverAll website (hereinafter referred to as CarverAll).
Products purchased through authorized resellers or other sales platforms are subject to their respective policies. Please contact the reseller or platform for further information.
Return Period
A return request can be made within 30 calendar days of receiving the goods.
The return shipment must be made within 30 calendar days of submitting the return request. After this period, your return request will be automatically canceled without prior notice.
Returnable Items
To be eligible for a return, products must be in the same condition as you received them (unused, complete, with all tags attached, and in the original packaging). Upon arrival, the return will be inspected.
Special Cases
- Damaged, Defective, or Incorrect Items: If you receive a product that is damaged, defective, or not what you ordered during transport, please contact our customer service within the specified 30-day return period to arrange a return or exchange. In such cases, CarverAll will cover all return and replacement shipping costs.
- Damage Due to Improper Handling: Products damaged due to improper handling or unauthorized disassembly and/or malfunctioning are excluded from the return. In such cases, the return request will be rejected. However, you can contact our Customer Support Team at support@carverall.com for repair support.
- Missing Accessories or Packaging: For a successful return, the product must be returned with all accessories, possible gifts, and original packaging. Otherwise, the return will be rejected or a reduced refund.
- Bundle Offers: For bundle offers containing discounted products, returns and refunds are only possible for the entire bundle. It is not allowed to return individual products from a bundle offer separately.
- Materials and After-Sales Parts: Due to transportation issues, materials and after-sales parts are excluded from the return.
Return Procedure
To initiate a return, please first send your return request to our official customer service at support@carverall.com. The email must include:
- The original order number and the exact name of the products to be returned;
- A brief reason for the return, such as a change of mind, along with clear evidence (e.g., screenshots, photos, or videos, and, if applicable, operation log files).
Our customer service will process your request within 2 working days and contact you to discuss the further return process once your return request has been received.
Once the return request is confirmed and approved, we ask that you send the products in the original packaging. You will receive the corresponding return address from our customer service.
Upon arrival of the return to our center, a quality control check will be carried out. Please stay in touch with us and check your emails regularly to ensure we have received the returned products.
Notes on Packaging and Shipping
- Each return must first be confirmed and checked by our customer service. Unauthorized returns may be rejected. You could also be liable for the loss of returned products.
- Each return must be sent to the return address provided by our customer service, otherwise, you may be liable for the loss of returned products. Besides, the freight cost must be pre-paid, we do not accept any packages by freight collect.
- To avoid damage during transport, all returned products must be packed in the original box and original packaging materials. Please reuse the box and packaging materials in which you received the goods.
- If you return the products, please choose a trackable shipping method and provide us with a valid tracking number. Please monitor the shipment status closely, as CarverAll is not responsible for lost packages sent via external carriers.
Return Address
- Address: Room 1701, Unit 1, Building 1, Industrial West Road 9, Songshan Lake, Dongguan, Guangdong, China
Refund
- Refund Timeframe: Refunds will be processed within 7 business days after receiving and inspecting the returned products. The bank then completes the rest of the refund process. It may take up to 7 days for the amount to be credited back to your original payment account.
- Refund Amount: A service fee and return shipping will be incurred for returning non-defective products. Please consult the table below for the service fee amounts.
| Package Status | Product Category | Service Fee* |
|---|---|---|
| Unopened | Machine | 5% |
| Unopened | Accessory | 5% |
| Opened, Unused | Machine | 15% |
| Opened, Unused | Accessory | 20% |
| Opened, Used | Machine | 30% |
| Opened, Used | Accessory | 20% |
Refund Amount and Account Notes
- PayPal and credit card issuers charge certain bank fees, which may affect the final amount you receive.
- Currently, we can only issue refunds to the original payment account used for the purchase. If you wish to redirect the amount to another account, please contact your bank directly for more information.
Order Cancellation
We strive to process and deliver your orders efficiently and promptly. If you wish to cancel an order, please contact us within 2 hours of placing your order to arrange a cancellation. If your order exceeds the 2-hour period:
- In-stock items may already be undergoing internal processing, handed over to a carrier, or in transit, and therefore can no longer be canceled.
- For pre-order items, if you wish to cancel your pre-order before shipping for other reasons, please contact our customer service. We will do our best to assist you.
Notes on Failed Cancellation
- If it is too late to cancel your order, please contact our customer service immediately upon receipt of the package to initiate a return and refund request.
- Please do not file a dispute or chargeback. Such actions can lead to an extended review by the credit card issuer and prolong the refund process by up to 90 days.
- Please avoid refusing the package by not paying customs fees or refusing to sign for it. Such actions can result in the package being returned, destroyed, or lost. In such cases, all incurred customs, shipping, and other fees will be deducted from the total refund amount.
Amendment
We may update this policy at any time. The "Last Updated" date at the top shows the effective date. Your continued use of our services after the update means you accept the new policy.
CarverAll reserves the right to interpret this policy.
Basswood Sheets for Laser Engraving, Cutting & Craft Projects
Bring your creative ideas to life with Carverall basswood sheets. Featuring a smooth surface, light natural color, and fine wood grain, basswood is an excellent material for laser engraving, laser cutting, painting, model making, wood burning, and a wide range of DIY craft projects.
Available in three practical sizes—15 × 15 cm, 20 × 20 cm, and 30 × 30 cm—these basswood sheets are suitable for everything from small personalized ornaments to larger signs and layered wooden artwork.
Why Choose Basswood for Laser Projects?
Basswood is a lightweight, fine-grained wood widely used by laser engraving enthusiasts, craft makers, students, and small businesses. Its relatively uniform texture helps produce clear engraved details and smooth cutting lines when the correct laser settings are used.
- Smooth engraving surface: Ideal for detailed text, logos, photos, patterns, and personalized designs.
- Fine and even grain: Helps create consistent engraving results with less visual interference.
- Easy to cut and process: Suitable for laser cutting, hand cutting, sanding, painting, and gluing.
- Natural light color: Creates attractive contrast after laser engraving or wood burning.
- Versatile for crafting: Perfect for signs, ornaments, models, gifts, decorations, and educational projects.
Available Sizes
| Size | Dimensions | Recommended Uses |
|---|---|---|
| Small | 15 × 15 cm Approx. 5.91 × 5.91 in |
Coasters, ornaments, tags, small signs, testing, and personalized gifts |
| Medium | 20 × 20 cm Approx. 7.87 × 7.87 in |
Wall decorations, layered crafts, photo engraving, plaques, and model making |
| Large | 30 × 30 cm Approx. 11.81 × 11.81 in |
Large signs, home décor, complex cutting projects, and multi-piece designs |
Select the appropriate size from the product options before adding the basswood sheets to your cart.
Suitable for Laser Engraving and Laser Cutting
These basswood sheets can be used with compatible diode laser and CO₂ laser engraving machines. Basswood is suitable for both surface engraving and cutting applications, making it a practical material for beginners, experienced makers, and small production workshops.
Actual engraving and cutting performance will depend on the laser type, laser power, focus, speed, air-assist settings, wood thickness, and complexity of the design. Always perform a small material test before processing the final project.
Creative Project Ideas
- Personalized wooden coasters
- Custom name signs and door signs
- Laser-engraved portraits and photographs
- Wedding decorations and table numbers
- Christmas ornaments and holiday decorations
- Layered wooden wall art
- Educational models and school projects
- Wooden bookmarks, tags, and keychains
- Miniature buildings and architectural models
- Customized gifts for birthdays and special occasions
- Product prototypes and small-business craft items
Compatible Crafting Methods
In addition to laser engraving and cutting, the basswood sheets can also be used for:
- Wood burning and pyrography
- Acrylic and watercolor painting
- Vinyl decoration
- Hand cutting and carving
- Model making
- Sanding and staining
- Gluing and layered assembly
Natural Wood Characteristics
Basswood is a natural material. Slight variations in color, grain pattern, texture, and surface appearance are normal and make every sheet unique. Minor differences between individual sheets are not considered defects.
Because wood naturally responds to changes in temperature and humidity, slight dimensional variations or minor warping may occasionally occur. Store the sheets flat in a cool, dry environment and keep them away from moisture, excessive heat, and direct sunlight.
Tips for Better Laser Results
- Make sure the basswood sheet lies flat on the laser engraving bed.
- Check and adjust the laser focus before starting.
- Run a material test to determine the correct speed and power.
- Use air assist when cutting, if supported by your machine.
- Apply masking tape or protective paper when a cleaner surface is required.
- Use appropriate ventilation or an exhaust system during laser processing.
- Never leave a laser engraving machine unattended while it is operating.
Frequently Asked Questions
Can these basswood sheets be used with a laser engraver?
Yes. Basswood is commonly used for laser engraving and laser cutting. Compatibility and processing performance depend on your laser type, output power, focus, and material settings.
Which size should I choose?
The 15 × 15 cm size is convenient for small crafts and material testing. The 20 × 20 cm size is suitable for medium-sized decorations and personalized projects. The 30 × 30 cm size provides more space for larger signs, layered artwork, and complex designs.
Can basswood be painted after engraving?
Yes. The smooth surface can be painted, stained, sealed, or decorated after processing. For the best finish, lightly remove dust and engraving residue before applying paint or other coatings.
Can I use these sheets for photo engraving?
Yes. The light color and fine grain of basswood make it suitable for laser-engraved photos. For better results, optimize the image contrast and test the engraving parameters before processing the final sheet.
Will every sheet have exactly the same color and grain?
No. Natural variations in grain, color, and texture are expected because basswood is a genuine wood material. These variations give each finished project a unique appearance.
How should I store unused basswood sheets?
Keep the sheets flat in a dry, ventilated area. Avoid moisture, direct sunlight, and sudden temperature changes to reduce the possibility of warping.
Are the laser settings the same for every machine?
No. Recommended speed, power, and number of passes vary according to laser type, output power, focus, wood thickness, and machine condition. A material test is strongly recommended.
Is ventilation required when engraving basswood?
Yes. Laser engraving or cutting wood produces smoke and particles. Always use proper ventilation, an exhaust system, and suitable safety equipment.
Important Safety Information
Laser processing can create smoke, heat, and a risk of fire. Operate your laser engraver in a properly ventilated environment, follow the machine manufacturer’s safety instructions, and keep suitable fire-safety equipment nearby. Never leave the machine unattended during engraving or cutting.
Choose your preferred size and start creating personalized signs, decorations, models, gifts, and other laser-cut basswood projects.
Last Updated: April 1, 2025
At CarverAll, we place great emphasis on product quality and customer satisfaction. We want you to be happy with your purchase. However, if you are not completely satisfied for any reason, please refer to our return and refund policy outlined below.
Scope
This return policy applies exclusively to purchases made directly through the official CarverAll website (hereinafter referred to as CarverAll).
Products purchased through authorized resellers or other sales platforms are subject to their respective policies. Please contact the reseller or platform for further information.
Return Period
A return request can be made within 30 calendar days of receiving the goods.
The return shipment must be made within 30 calendar days of submitting the return request. After this period, your return request will be automatically canceled without prior notice.
Returnable Items
To be eligible for a return, products must be in the same condition as you received them (unused, complete, with all tags attached, and in the original packaging). Upon arrival, the return will be inspected.
Special Cases
- Damaged, Defective, or Incorrect Items: If you receive a product that is damaged, defective, or not what you ordered during transport, please contact our customer service within the specified 30-day return period to arrange a return or exchange. In such cases, CarverAll will cover all return and replacement shipping costs.
- Damage Due to Improper Handling: Products damaged due to improper handling or unauthorized disassembly and/or malfunctioning are excluded from the return. In such cases, the return request will be rejected. However, you can contact our Customer Support Team at support@carverall.com for repair support.
- Missing Accessories or Packaging: For a successful return, the product must be returned with all accessories, possible gifts, and original packaging. Otherwise, the return will be rejected or a reduced refund.
- Bundle Offers: For bundle offers containing discounted products, returns and refunds are only possible for the entire bundle. It is not allowed to return individual products from a bundle offer separately.
- Materials and After-Sales Parts: Due to transportation issues, materials and after-sales parts are excluded from the return.
Return Procedure
To initiate a return, please first send your return request to our official customer service at support@carverall.com. The email must include:
- The original order number and the exact name of the products to be returned;
- A brief reason for the return, such as a change of mind, along with clear evidence (e.g., screenshots, photos, or videos, and, if applicable, operation log files).
Our customer service will process your request within 2 working days and contact you to discuss the further return process once your return request has been received.
Once the return request is confirmed and approved, we ask that you send the products in the original packaging. You will receive the corresponding return address from our customer service.
Upon arrival of the return to our center, a quality control check will be carried out. Please stay in touch with us and check your emails regularly to ensure we have received the returned products.
Notes on Packaging and Shipping
- Each return must first be confirmed and checked by our customer service. Unauthorized returns may be rejected. You could also be liable for the loss of returned products.
- Each return must be sent to the return address provided by our customer service, otherwise, you may be liable for the loss of returned products. Besides, the freight cost must be pre-paid, we do not accept any packages by freight collect.
- To avoid damage during transport, all returned products must be packed in the original box and original packaging materials. Please reuse the box and packaging materials in which you received the goods.
- If you return the products, please choose a trackable shipping method and provide us with a valid tracking number. Please monitor the shipment status closely, as CarverAll is not responsible for lost packages sent via external carriers.
Return Address
- Address: Room 1701, Unit 1, Building 1, Industrial West Road 9, Songshan Lake, Dongguan, Guangdong, China
Refund
- Refund Timeframe: Refunds will be processed within 7 business days after receiving and inspecting the returned products. The bank then completes the rest of the refund process. It may take up to 7 days for the amount to be credited back to your original payment account.
- Refund Amount: A service fee and return shipping will be incurred for returning non-defective products. Please consult the table below for the service fee amounts.
| Package Status | Product Category | Service Fee* |
|---|---|---|
| Unopened | Machine | 5% |
| Unopened | Accessory | 5% |
| Opened, Unused | Machine | 15% |
| Opened, Unused | Accessory | 20% |
| Opened, Used | Machine | 30% |
| Opened, Used | Accessory | 20% |
Refund Amount and Account Notes
- PayPal and credit card issuers charge certain bank fees, which may affect the final amount you receive.
- Currently, we can only issue refunds to the original payment account used for the purchase. If you wish to redirect the amount to another account, please contact your bank directly for more information.
Order Cancellation
We strive to process and deliver your orders efficiently and promptly. If you wish to cancel an order, please contact us within 2 hours of placing your order to arrange a cancellation. If your order exceeds the 2-hour period:
- In-stock items may already be undergoing internal processing, handed over to a carrier, or in transit, and therefore can no longer be canceled.
- For pre-order items, if you wish to cancel your pre-order before shipping for other reasons, please contact our customer service. We will do our best to assist you.
Notes on Failed Cancellation
- If it is too late to cancel your order, please contact our customer service immediately upon receipt of the package to initiate a return and refund request.
- Please do not file a dispute or chargeback. Such actions can lead to an extended review by the credit card issuer and prolong the refund process by up to 90 days.
- Please avoid refusing the package by not paying customs fees or refusing to sign for it. Such actions can result in the package being returned, destroyed, or lost. In such cases, all incurred customs, shipping, and other fees will be deducted from the total refund amount.
Amendment
We may update this policy at any time. The "Last Updated" date at the top shows the effective date. Your continued use of our services after the update means you accept the new policy.
CarverAll reserves the right to interpret this policy.
Effective Date: April 1, 2025
1. Shipping Origin
Carverall products are shipped directly from our facility located in Dongguan, Guangdong, China. Currently, we do not have overseas warehouses, so all orders will be fulfilled and shipped from our primary location in China.
2. Shipping Methods
We use reliable international courier services to ensure that your order arrives safely and promptly. Available shipping methods include standard and expedited shipping options. The specific shipping choices will be presented at checkout based on your delivery address.
3. Processing Time
Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons or promotional events. Once your order has been processed, you will receive a confirmation email with tracking information. Attention: Please note that the processing time is included in the shipping time.
4. Delivery Time
Delivery times vary based on the shipping destination and selected shipping method. Below are the estimated delivery times(Calendar days):
- Standard Shipping:7 to 15Days
- Expedited Shipping: 3to 8Days
Please be aware that these are estimated delivery times and may be affected by customs delays, local holidays, and other unforeseen circumstances.
5. Shipping Costs
- Standard Shipping: Free shipping.
- Expedited Shipping: $50 per shipment
Shipping Details
| Region / Country | Standard Shipping | Express Shipping | Delivery Time |
|---|---|---|---|
| United Kingdom, United States, Austria, Macau SAR, Oman, Pakistan, Jordan, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Hong Kong SAR, Hungary, India, Italy, Mexico, Netherlands, Norway, Portugal, Russia, Singapore, South Africa, Spain, Taiwan, Thailand, Turkey, Ukraine, Vietnam, Argentina, Australia, Colombia, Greece, Kuwait, New Zealand, Peru, South Korea, United Arab Emirates | Free on orders over $50 Otherwise calculated at checkout |
+$50 (Optional) | Standard: 7–15days Express: 3–8 days |
| Other Countries | $15 flat rate Free on orders over $300 |
+$50 (Optional) | Standard: 7–15days Express: 3–8 days |
*Delivery times may vary due to customs clearance or local logistics delays.
6. Customs and Duties
Most of our machines are stocked in warehouses located in the United States and the European Union. In most cases, customer orders will be shipped from the nearest regional warehouse. Therefore, customers located in the United States and EU member states generally do not need to pay customs duties when purchasing a machine.
For orders from other countries, shipments will usually be dispatched from our warehouse in China. In such cases, customs duties and any related import taxes may apply and will be the responsibility of the customer.
In the event that a product is temporarily out of stock in our U.S. or EU warehouses, the order may also be shipped from China. Under these circumstances, customers in EU countries may be required to pay the applicable customs duties. Please rest assured that we will contact you in advance to discuss any potential tax issues before the order is shipped.
In most cases, we declare a lower value for the shipment. If you have any specific requirements regarding the declared value, please make sure to contact us before the goods are dispatched.
If you require any further assistance, please feel free to contact us.
Email: Linsen@carverall.com
7. Address Changes
Please ensure that your shipping address is correct before completing your order. If you need to modify your shipping address, please contact us at Linsen@carverall.com within 48 hours of your purchase. If your order has already been shipped, we may be unable to change the shipping address.
8. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number. Via our Tracking App: (https://carverall.com/apps/parcelpanel), you can use this tracking number to monitor the status of your shipment.
9. Issues with Your Shipment
If you have any questions or concerns regarding your shipment, including delays or lost packages, please contact our customer support team at Linsen@carverall.com. We are here to help!
10. Policy Changes
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
